I was a new patient today at Updegraff Laser Vision being seen for dry eye. All the staff from the checkin receptionist to the aides who supported the doctor in treating me were all smiling, encouraging and welcoming me to their practice. The staff were professional and fully explained-described all procedures I had done which made me feel very calm, and not nervous at all. Dr. Hossenlopp, Craig was extremely professional, diligent, and examined me with a battery of exams-tests and fully explained my condition and treatment options which were easy to understand and follow. I will be using this office for all my future eye care needs. Thank you.